Shipping policy

International orders may be subject to customs processing + customs fees. We're unable to expedite a package held in customs. Processing times vary by country.

The customer is responsible for addressing customs fees. We cannot adjust or reimburse these charges to you. Fees vary by country. 

You will receive a confirmation email on the day that you make a pre-order/order if you provided a contact email at checkout. You will receive a tracking number when your items are shipped.

Delayed Shipments
If tracking shows that your package has been accepted by the carrier but is experiencing delays, please note that transit times are outside of our control once the order is handed over to USPS. In cases where tracking has not updated for 10 business days after acceptance, you may request a replacement (if the item is in stock) or a refund/store credit. For limited or sold-out items, a refund or store credit will be issued. If the original package is eventually delivered after a replacement is sent, we may request its return.